Sales Support and Customer Service Tribe (New Zealand) Limited location Auckland.

About the role you will be working in the liquor distribution industry for a premium brand. This is an office based role where you will be essentially an ambassador for the brand from behind your desk.

Your day-to-day responsibilities will include processing orders, credits and invoices accurately using Xero. Supporting the Sales Reps. Liaising with third parties, including suppliers and the Warehousing team. Meeting dispatch & delivery deadlines, and tracking deliveries. Answering customer queries where needed. Process improvement and providing your input on order/customer service/administrative processes. Liaising with other internal business functions and passing leads to the sales team where appropriate. Above all, you will be responsible for ensuring an outstanding, efficient customer experience.

About you we are looking for someone who has worked for a premium brand and who has strong order processing/administrative skills in this space.

To succeed in this role, you need at least three years’ experience in a sales support, customer service or administration role within an FMCG, or product-based environment [for a premium brand]. Working experience with Xero is a must. Accuracy, attention to detail and the ability to meet deadlines. Initiative, a superb work ethic and a “can-do” attitude when it comes to helping out. Problem solving and organisation skills. A genuine interest in helping people make the right purchases, and a flair for learning products.