POSITION SUMMARY

As the Sales Executive of The Ritz-Carlton, Melbourne, you will be responsible for managing and growing our luxury sales accounts within a fast-paced, high-end environment. This role involves proactive solicitation, managing group and catering opportunities, and securing business through effective negotiation and creative selling strategies. You will work closely with the sales team to achieve revenue goals and contribute to the overall success of the property. The ideal candidate will be focused on delivering service excellence and creating unique, memorable experiences for our guests, all while contributing to the achievement of key performance indicators and sales objectives.

Candidate Background / Experience:

A relevant University degree and/or 3+ years of sales experience in the luxury hospitality industry or a similar high-end service environment.
Proven ability to build and maintain strong relationships with clients.
Demonstrated experience with business development, sales negotiation, and closing deals.
Knowledge of the luxury hospitality industry and market trends.
Strong communication and interpersonal skills with a customer-first approach.
Ability to work effectively in a team while driving individual sales goals.
Prior experience in handling corporate accounts, group bookings, or events is an advantage.
Self-motivated, enthusiastic, and driven to succeed in a fast-paced environment.
A passion for delivering exceptional service and creating unforgettable guest experiences.
What You Will Do:

Proactively solicit, manage, and close group and catering sales opportunities to maximize revenue potential.
Drive sales growth by effectively managing client relationships and maximizing business from your assigned accounts.
Contribute to the overall sales strategy, working closely with the Director of Sales to develop and implement annual strategies for your account portfolio.
Manage and negotiate client RFPs, contracts, and group bookings within the corporate market segment.
Understand market trends, competitor strengths, and weaknesses to set strategies that increase market share.
Represent The Ritz-Carlton brand at industry functions, trade shows, and client meetings, ensuring the property remains top-of-mind for potential business opportunities.
Collaborate with Marriott International Global Sales Teams to develop client relationships and drive revenue.
Deliver high-level service to clients, responding to inquiries and requests in a timely manner, ensuring guest satisfaction at all stages of the sales process.
Work toward achieving personal and team sales goals and KPIs, actively contributing to overall property success.
About You:

Relevant experience in luxury sales, with a keen understanding of the high-end hospitality market.
You are self-motivated and thrive in a fast-paced, target-driven environment.
You bring smart solutions and a “can-do” attitude to every situation, ensuring a high level of service.
Your communication skills are exemplary, and you have the ability to build and nurture strong, long-term relationships with clients.
You are enthusiastic about career growth and are eager to develop within an internationally recognized luxury brand.
Full Working Rights in Australia is required for this role
Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Marriott is committed to providing a recruitment process that is fair, equitable and accessible for all. If you have disability, illness or injury, we know that it may be helpful for us to adjust our process to make it equitable for your individual situation. If you would like to reach out to someone to discuss adjustments and our recruitment process, or you have a preferred communication method please email us at rc.melrz.hr@ritzcarlton.com.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.