Why Tyro?

At Tyro, we’re into business big time. Through our integrated payments, banking and lending solutions, we’re here to ensure nothing stands in the way of Australian business success. With over 21 years' experience under our belt, we know what it takes to build something great, which is why we combine the best people, technology, and partners to deliver simplified payments and seamless business banking to our customers. We’re proud to power more than 73,000 merchants across Australia and to work with more than 700 partners to create seamless experiences for hospitality, retail, services and health providers.

It starts with You.

Just like our customers, we’re obsessed with the success of our people. So, when you come onboard, we’ll give you all the support you need to do your best work. Our close to 600 Tyros are a highly collaborative team, so you’ll get to work with smart, motivated and friendly people across Tyro. We are fast paced and innovative and strive to live our values everyday – commit to greatness, stay hungry, wow the customer, be good and win together! We are big enough for you to have opportunities to have a career at Tyro and small enough that you can have a real impact. As we continue our mission to shake things up and make payments the easiest part of doing business, you’ll have the opportunity to learn new skills with hands-on experience, further your career, and help unleash the potential of our customers, one payment at a time.

🎥 Step inside life at Tyro here.

About the role

The Sales Associate for Tyro Health is responsible for managing prospective and new customer inquiries, converting prospects into customers, providing product information, maintaining customer databases, and coordinating with other teams to ensure a smooth onboarding process. Sales associates serve as a primary point of contact for prospective customers, offering solutions to their needs, addressing concerns, and building strong relationships to foster customer loyalty.

What you’ll do

Action inbound and initiate outbound calls to prospective customers based on provided leads or identified opportunities.

Engage with customers in a professional and friendly manner, building rapport and trust.

Meet or exceed sales targets and quotas set by the business.

Effectively communicate product features, benefits, and pricing to potential customers.

Utilise ethical selling techniques to close sales and upsell additional products or services.

Accurately process customer applications and follow through to completion.

Maintain detailed records of sales activities, including customer interactions, lead activity, quotes generated, applications sent, and follow-up actions.

Demonstrate a deep understanding of the products or services offered to address customer inquiries and objections effectively.

Follow established sales procedures, scripts, and guidelines.

Adhere to compliance standards and regulations governing sales activities, such as Tyro policies, data privacy laws and industry regulations.

What you'll bring

Experience in inbound / outbound phone sales.

Excellent time management and organisational skills.

General understanding of the financial services industry

General understanding of the Australian health industry specifically payments and claiming.

Problem solving & customer needs analysis skills

Excellent verbal and written Communication skills.

Previous experience using AWS Connect, Salesforce and Jira is beneficial

Nice to have

Sales experience in Health, Banking, or Finance (especially with payments/claiming services).

Knowledge of POS systems, KYC/AML requirements, and compliance.

Previous exposure to Salesforce.

What’s in it for you?

We’ve worked hard to create an environment that’s big on diversity, inclusion, and flexibility, and one that suits the changing needs of team members across Australia. Here are just some of the things Tyros tell us they love about working here.

You’ll also receive:

A mix of in-office and remote working

Learning and career development opportunities

16 weeks paid primary carers leave

12 weeks paid secondary carers leave

Annual team-based volunteer day

Birthday Leave

Power Up Day (Additional day of leave)

Weekly team social events, snacks, craft beer and wine, ping pong and video games

Taco Tuesdays

Mental health and wellness initiatives

Novated leasing

Tyro is committed to a diverse, inclusive workplace where everyone thrives. We welcome applicants of all backgrounds and are an equal opportunity employer. If you need accommodations or adjustments at any stage of the recruitment process, simply inform our Talent team during your conversation with them.

Still with us?

If you’ve got this far, then you might just be a great fit for us. Don’t tick all the boxes above? That’s ok, apply anyway and our Talent team will review your profile - you might be a fit for future roles.