Rostering and Customer Service Coordinator Call on Clare location Melbourne.

About the role Working in our Customer Support Team, you will be responsible for the provision of exceptional customer service to our clients and matching the skills of our community nursing and support staff  with the needs, interests and requests of our clients using sound rostering practices.

Customer Service via email, incoming and outgoing calls. Rostering and planning work allocations with awareness of prioritised visits and required shift times. Manage expectations and communicate updates to clients regarding booking details including information on the visiting staff member, times of services and any changes to schedules. Manage and resolve or allocate enquiries including complaints. Receive and respond to client feedback, inquiries and complaints and escalate where necessary. General office administration.

Skills & experience in a fast-paced rostering role, preferably in a health and/or aged care environment. Experience in office administration within a small office environment is desirable. Excellent time management skills with ability to multitask, think on your feet and manage conflicting priorities. Excellent communication skills with a compassionate and empathetic approach to your work. Computer literate and able to use MS Office, email, and rostering systems. Ability to safely commute to office in Camberwell. Experience with AxisCare software is desirable.

About us Call on Clare provides specialised private in-home specialist nursing care and support services across Metropolitan Melbourne. We work in partnership with our clients, medical professionals and other allied health services to co-ordinate care support based on respect, preserving dignity and choice, and assisting clients to maintain quality of life and independence in the community.