About Counties Manukau District:

Health New Zealand - Counties Manukau District serves a unique and diverse community. We’re the largest employer in South Auckland employing over 9200, amazing staff spread across 23 different sites, operated by Te Whatu Ora - Health New Zealand. We offer secondary-level (hospital and specialist) care and a selected range of community and domiciliary services for the population of Counties Manukau - the area that stretches from Otahuhu to Port Waikato.

About the Opportunity

We are seeking a passionate and results-oriented Risk and Quality Management Lead to join our team at Te Whatu Ora Counties Manukau. In this role, you will play a pivotal role in leading and supporting cohesive, coordinated and continuously improving Risk and Quality Management across CM to enable stronger organisational learning and quality improvement for better and more equitable health outcomes and consumer & whaanau experiences. What you’ll do:

Risk Management

Own, maintain, and refine our risk management framework, ensuring its effectiveness.
Collaborate with leadership to proactively identify, manage, mitigate, and report risks across the organization.
Champion risk awareness by delivering educational programs and fostering a strong risk culture.
Conduct internal assurance to assess the accuracy and efficacy of business unit risk registers.
Provide insightful reporting to senior leadership on risk management activities and outcomes.
Leadership and support

Support and work with Divisional Clinical Quality and Risk Managers (CQRM) to enable cohesive, coordinated and continuously improving Risk and Quality Management across CM.
Lead, support and foster a strong CQRM team environment and culture of quality, excellence and innovation that empowers team members to be active participants in planning and implementation of improvements to service delivery as part of a wider Clinical Quality and Risk whaanau
Role model District values that is evident in clinical quality and risk management service delivery.
Quality and Risk Management and its Improvement

Supports cross-divisional clinical quality and risk management functions (e.g. feedback, risk, adverse events, incidents, audits, etc) to ensure systems and outputs are high quality, contemporary, consistent and delivered in a timely manner on all aspects to support organisational learning and quality improvement
Supports improvement of quality and risk management functions across Divisions to ensure they are aligned with contemporary good practice.
Ensure that the District process for reporting and managing adverse events and near misses is followed and provide advice and support where required, responding to day to day queries and advising staff of actions required to help reduce and manage any issues that may impact on Patient Safety, promoting open learning, a just culture and open disclosure throughout the district.
Ensure that the District process for managing complaints is followed and provide advice and support where required, responding to day to day queries
Assist and guide staff including clinical staff and managers on how to review and respond to complaints, within the District response timeframes.
About you:

Thrives in a dynamic environment, anticipating challenges and crafting solutions
Trusted advisor, adept at influencing stakeholders and building a robust risk and quality management culture
A strategic thinker with proven experience in risk management, ideally within a complex environment.
A strong communicator with the ability to influence and engage stakeholders at all levels.
Adept at data analysis and reporting, utilizing insights to inform strategic decision-making.
A team player with excellent leadership and coaching skills, fostering a collaborative risk-aware culture.
A self-motivated individual with a proactive approach, anticipating challenges and driving solutions.
What’s in it for you?

Work at the largest organisation in South Auckland.
A great learning environment where you will continue to grow and be challenged
Fantastic culture and team environment across our organisation
5 weeks of annual leave
This role is Monday to Friday based at Middlemore Hospital and the train stops outside our front door!
If you want to be in a role that truly makes a difference to our organisation and our community, then apply now!

“click here” for the job description.

Closing Date: 4th April 2024

Position Number: CMH202413146

At Counties Manukau Health people and their lives matter to us. We are a values based and inclusive organisation that is committed to delivering the best health outcomes for our community. To help us achieve this we need a workforce that reflects the population we serve. We strongly encourage applications from all backgrounds who share our values and have a passion to work in our community and would greatly value seeing applicants from our Maaori and Pacific communities. We are also committed to our Disability Strategy, which focuses on people with disabilities; they are our patients, whaanau, community and our staff - all carefully considered in our action plan. Together we will improve the accessibility needs for everyone who has a disability. Our values are Valuing Everyone- Whakawhanaungatanga , Kind –Manaakitanga, Together –Kotahitanga, Excellent- Rangatiratanga. If these are your values too, then join us today.