Retentions Officer

at Employ
Location Sydney, Australia
Date Posted April 6, 2020
Category Sales and Marketing
Job Type Full-time
Send Resume at karen@employ.com.au

Description

Retentions Officer Employ location Sydney.

A household name in home loans is seeking a very confident customer retention officer who will be based in their Rhodes office. With your excellent customer service and problem solving skills, you will determine the underlying cause as to why a customer is looking to discharge their home loan.

Responsibilities making outbound calls or receiving calls from customers that are looking to discharge their mortgage to another lender - and retaining that business. Locating and resolving the root causes of customer dissatisfaction. Provide tailored solutions to suit the needs of the customer.

Making changes to their home loan arrangements. Building strong relationships with customers. Record and capture all activity and keep file notes up to date. Meeting and exceeding targets.

Skills previous experience in sales or retention. Experience in the Banking & Finance industry is desirable. Self motivated with strong teamwork focus. Strong customer service skills. High attention to detail and problem solving skills. This organisation places a strong emphasis on customer service, work life balance and professional development. There is also a free onsite Pool and Gym.