We are excited to offer a fantastic opportunity for a Retail
Manager who is passionate about customer experience to join our
team at Westfield Mt Gravatt. In this role, you will manage
relationships with our retail partners, support their success,
drive results, and advocate for their needs.

As the voice of the customer and the centre's eyes and ears, you
will prioritise delivering outstanding experiences every day.
Reporting to the Centre Manager and being part of the centre’s
leadership team, this position offers the chance to make a
significant impact on the customer experience and drive our
team's success.

Your key responsibilities will include:

Contributing to customer and retailer-focused activities that
cover the day-to-day management and operations of the Centre and
excellent everyday presentation.
Building strong relationships with Centre retail staff, customers
and community and government stakeholders
Identifying areas of strategic opportunity in relation to
retailers, customers, and broader centre performance, creating
short and long-term roadmaps that contributes to improved
retailer and Centre performance.
Acting as a change advocate, initiating, and supporting new
programs that impact the retailer and customer experience and
overall business performance.
Resolving issues and influencing internal stakeholders to deliver
the best outcomes for the customer and business partners.
Dealing with Centre incidents and emergencies in accordance with
company procedures
Performing all Duty Manager requirements on a rotating weekend
and evening roster with the rest of the Centre Management
Leadership Team
What sets you apart

Strong experience within property or retail would be advantageous
Has a customer obsessed mindset who wants to deliver
extraordinary experiences every day.
Embraces ambiguity and exhibits natural curiosity to navigate
through complex situations.
Demonstrates versatility by comfortably handling both operational
tasks and high-level strategic initiatives.
Exhibits strong stakeholder management skills to effectively
engage and influence a diverse range of internal and external
stakeholders at all levels.
Commercially savvy with the ability to identify opportunities
that will increase income streams and drive overall centre
performance.
An energetic people-person who enjoys interacting with customers
and has the ability to achieve a level of service that
consistently meets and exceeds the expectations of our customers.
About us

Scentre Group owns 42 Westfield destinations across Australia and
New Zealand. We create extraordinary places and experiences that
connect and enrich communities.

We are focused on our customers and creating more reasons for
more people to visit our Westfield destinations more often and
for longer.

With approximately 75 professions within our business, our team
has the expertise to design, construct, operate, manage and
market our Westfield destinations and platforms.

We want to be the place where talent thrives. To support you
thrive with us, we promise to respect, inspire and develop you,
and that you will do work that matters.

Diversity, equity and inclusion underpins our culture, and our
vision is that ‘Everyone Belongs’. We foster a workplace
experience where everyone feels valued, supported and motivated
to realise their full potential.

We aspire to create a workforce reflective of the communities in
which we operate and encourage applications from everyone
regardless of age, gender, ethnicity, cultural background, faith,
disability, sexual orientation, gender identity or life stage.

We offer a range of unique benefits designed to support your
wellbeing, career development and lifestyle, including five days
paid Life Leave on top of your four weeks annual leave (pro-rated
for part-time), 18 weeks gender neutral paid parental leave, for
primary carers, with no qualifying period and super paid for the
duration of the leave period., and free parking at your local
Westfield destination.