Retail Customer Service Officer

at Australia Post Group
Location Brisbane, Australia
Date Posted June 9, 2021
Category Sales and Marketing
Job Type Full-time
Send Resume at inclusivecareers@auspost.com.au

Description

Retail Customer Service Officer Australia Post Group location Brisbane.

About your new company every year, all over Australia, around one million customers walk into one of Australia Post’s 4,400 Post Offices. And it’s our retail teams who make sure that every experience they have is a great one. So if you have not just a knack for great customer service, but a real passion for connecting with people from all walks of life, then you’ve come to the right place.

As a Retail Customer Service Officer you will be working casually across Monday to Friday - varied shifts between 8:30am - 5:30pm. Saturdays available also if interested.  Performing customer sales and service transactions. Managing high value transaction accurately – which includes handling and processing cash, cheques, credit cards and EFTPOS.

Conducting and processing a number of identity services transactions, including Australian Passport Interview. Promoting our products and services through up-selling and cross-selling, merchandising and other promotional activities. Assisting customers with mail lodgements and associate costs. Building rewarding relationships with customers by understanding their needs. Assisting with administrative duties such as stocktaking and record maintenance.

A bit about you you’re a flexible individual who is able to work across a roster spanning Monday to Friday. You enjoy working in a team environment. You have a background in customer service and/or cash handling. You can lift up to 16kg of mail repeatedly and able to stand up for most of your shift. Able to commit to 6 weeks full time fully paid training - Monday to Friday, (36.45 hours a week).

You have your own vehicle and are able to travel to and work across a number of locations including CBD & North Locations: Brisbane GPO, City East, Fortitude Valley, George Street, Indooroopilly Centre, New Farm, Paddington, Chermside Centre, Toombul and Hamilton, Aspley, Bribie Island, Brookside, Caboolture, Kippa Ring, Morayfield, North Lakes, Redcliffe, Sandgate and Strathpine.

Brisbane South & West Locations: Beenleigh, Beenleigh Annexe, Browns Plains, Capalaba Park, Cleveland, Loganholme, Logan Central, Springwood, Cannon Hill, Bulimba, Wynnum, Booval Fair, Inala, Springfield, Mount Ommaney, Kenmore, Sunnybank Hills, Sunnybank, Mount Gravatt, West End, Carindale & Upper Mt Gravatt.

If successful, you’ll be joining an organisation that encourages diversity and inclusivity. You will have the opportunity to learn from the best in the business and take part in extensive training to hone your customer service skills. Your new company strives to support its employees by providing growth opportunities within a high functioning and collaborative environment.

Equal Opportunity Employment statement for us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance. Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions.

The Australia Post philosophy for us, a diverse, inclusive and enjoyable culture is the foundation for great work. It’s why we encourage applications from people of all ages, nationalities and cultures, and promote a flexible way of working that enables a genuine work-life balance. Plus, our unique scale and scope means there are outstanding opportunities for career growth and personal development, whatever your ambitions.