Recovery Assistant ACC New Zealand location Auckland. $63,823 + 9% super.

Support our clients back to independence. Monday to Friday - no late nights, no weekends. Work from home up to 3 days per week after your induction period.

About the role as a Recovery Assistant, you will provide support to our clients recovering from injuries via phone and email, and allocated tasks. To deliver the best next action for our clients, at times your role will involve having difficult conversations and delivering unfavourable news, setting clear expectations on what we can and cannot support, making the final decision in situations that aren't black and white.

If successful, you will be working 40 hours per week: Monday to Friday between the hours of 8am and 5:30pm. For further information about the role, please click here.

What's in it for you we can offer you an indicative starting salary of $63,823, a 9% superannuation contribution, annual performance reviews linked to pay increases, and discounts on Southern Cross health insurance, gym memberships, retail discounts, and staff banking packages. We can also offer you:

Career development, Regular career and development conversations with your leader, On-the-job skill development and coaching, Work-life balance, Only work Monday to Friday - no late nights, no weekends, no overtime. After working with us for 6 months, work from home up to 3 days per week (we provide you with a laptop, headset, monitor, cables, mouse, and a keyboard to support this)

We know that a diverse and inclusive team helps us meet the needs of our customers, and we welcome candidates from every ethnicity, national origin, gender identity, age, and those with a disability or who have additional mental health needs. It is important to us that people are free to be themselves at work. To encourage this, we also have internal employee networks to support our colleagues from diverse backgrounds.

What we are looking for from you to be successful in this role great communication skills - you will be someone who can relate to a variety of people and simplify complex information. Personal resilience - you will be working with people experiencing challenging circumstances. Tech savvy - you will be able to operate effectively in a digital environment with a wide range of technology systems and tools.

You will thrive in a fast-paced, continuously evolving environment, and be comfortable working in the grey to make decisions to support our clients return to independence. This role has a set start date of 24 July 2023. Please take into consideration your notice period (if required) at your current role and ensure you can join us on a full-time basis from this date before applying.