Recovery Assistant ACC location Auckland.

ACC's vision is to create a unique partnership with every New Zealander, improving their quality of life by minimising the incidence and impact of injury. ACC is shifting the ways we work with our clients to deliver meaningful support and guidance to over two million people recovering from accident or injury each year.

As a Recovery Assistant, you will proactively engage with our clients and support them through their recovery, using your excellent customer service skills. You will guide them to plan their rehabilitation, including any treatment and supports, and ensure they understand how we can help. You will be part of a team with shared responsibility for case management of a pool of customers. You will answer client queries and be allocated tasks to deliver the best next action for our clients. You will be working as a part of a supportive team who will help you learn and grow in this role.

What we are Looking for experience in managing client emails and phone queries in a fast paced environment. Great communications skills - relate to a variety of people and simplify complex information. Great time management, able to prioritise and multi-task.

Make informed decisions after reviewing all information available. Ability to follow workflows and processes. Excellent computer and software knowledge. Case Management experience and knowledge of the health sector and rehabilitation will be advantageous. The indicative base salary sits at $57,938 and then additional to this we also provide ACC's 9% superannuation contribution. The hours are 40 hours per week, Monday to Friday between the hours of 8am to 6pm flexibility may be required. To view the position description please click on Recovery Assistant.pdf