Receptionist or Student Support Officer Nationed location Sydney. $50,000 - $59,999.

RTO with location in Sydney city is seeking Receptionist / Student Support Officer as a point of contact for our enrolled students. You will provide professional, articulate and timely responses to enquiries relating to students academic progress, attendance and complaints.

Your responsibilities will be manage students' database, Data entry, Communication with students - online and in person. Administer various tasks related to student progression management. Contacting and meeting students at risk of failing to meet their course progress requirements or who are at risk of failing to meet attendance requirements.

Counselling students in hardship regarding studies, accommodation and work. Conducts students surveys on a regular basis. Provide help and support to new students with settling in Australia. Participate at orientation to new students.

Desired skills outstanding customer service. Experience with CRM and student management systems. Previous experience within an RTO or the VET sector, Attention to detail. Excellent verbal and written communication skills. Excellent communication, interpersonal and organisational skills. Advanced computer skills and effective time management.

Able to work autonomously and as a part of a team with initiative. Applicants bilingual in English as well as another language will be highly regarded. A relevant qualification or at least 3 years experience in a similar client service/administration role is essential. You will be required to start late in a day and work untill 7pm.