Receptionist or Administration Sparrow Centre for Children location Sydney. $30 – $35 per hour.

Sparrow Centre for Children is a busy private psychology and counselling practice located in Campbelltown. We specialise in services for children and their families. We are looking for a friendly, empathic, child-friendly person who can multi-task within a diverse role to ensure clients are well looked after. The position is full-time 9- 5 p.m.; two part-time positions are possible for the right candidates.

Ideally, you will have a minimum of 2 years of reception experience, preferably in a health-based setting. Confidence in using practice management software such as Power Diary, Xero, Docu-sign. Ability to manage a busy reception and waiting room.

Current Working with Children Check & Police Check (or able to obtain). Strong interpersonal skills including, negotiation, diplomatic, assertive and empathetic with a high degree of emotional and social intelligence. An exceptional degree of professionalism and ability to manage phone inquiries, referrals, and bookings for the team. The ability to take initiative with little supervision, working both autonomously and collaboratively.

Possess an uncompromising attitude towards discretion and confidentiality. Have a keen eye for detail, accuracy, and strong proofreading skills. High-level problem-solving, research/investigation, and analytical skills. Have the capacity to undertake administrative tasks to a high standard, including invoicing, drafting service agreements, and managing the Centre diary.

Some responsibilities will include appointment/diary management, triaging client presentations by phone/email, financial tasks, including using Xero for invoicing to NDIS and third-party payers, drafting service agreements, answering telephone therapy and assessment inquiries, managing waitlists, client difficulties, and concerns.