at Gungahlin Vet Hospital
Published July 8, 2023
Location Canberra, Australia
Category Admin and Clerical  
Job Type Full-time  


Receptionist Gungahlin Vet Hospital location Canberra.

About the role this role will offer you the opportunity to use your exceptional people skills and combine those with your love for animals.

A typical day at GVH will see you performing many varied tasks, such as greeting clients & patients as they arrive. Answering phone calls, emails and attending to client requests face to face. Phone triage and patient appointment scheduling.

Keeping the public areas such as reception and consulting rooms neat and tidy, as well as cleaning up that occasional nervous puppy mess on the floor. Collecting payments & handling cash. Physical ability to handle and lift up to 15kgs (either animals that have to be carried, or stock items like large bags of food).

You can expect to work a minimum of 4 to 5 days a week (minimum of 25-30 hours per week but could be up to 38 hours per week depending on shift availability), which includes up to every second Saturday.

To be considered for this role, your availability MUST meet both these shift times Monday to Friday and you must have availability for both morning and afternoon shifts as you will be rostered on a rotating basis. Monday to Friday: 7:45 -15:00 and/or 14:00 - 19:30. Saturdays: 8:00 - 16:15.

Our Ideal candidate the ideal candidate should have exceptional customer service skills. High emotional intelligence: Ability to self-manage in a fast paced environment with the ability to be sensitive to an ill pet, as well as its concerned owner. Excellent time management and ability to take initiative.

Mature and proactive approach to work and interactions with clients and colleagues. The knowledge, ability and confidence to handle many types of animals. Previous experience working in a receptionist or customer service role, (previous veterinary receptionist experience will be an advantage). Willingness to make a long-term commitment to the role.

Strong administrative skills ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files. We offer a fun, family environment, snacks and unlimited coffee/tea. Free parking is also a bonus just a short walking distance from the practice.