at Turramurra Vet Hospital
Published July 6, 2023
Location Sydney, Australia
Category Admin and Clerical  
Job Type Full-time  


Receptionist Turramurra Vet Hospital location Sydney.

This is a part-time reception position like no other, working front-of-house at a busy veterinary hospital, where no two days are the same. This position will suit an exceptional receptionist who has the ability to juggle multiple tasks with absolute ease with high attention to detail.

Turramurra Veterinary Hospital strives to provide a superior standard of customer service who go above and beyond for the clients and the pets that present to our practice.  Turramurra Veterinary Hospital is the North Shore’s only ASAV-accredited Hospital of Excellence and in 2021 we were awarded first place in the North Shore Business Awards for Outstanding Pet Care.

You will be joining a team who love their work in the veterinary profession and enjoy coming to work. We consider our patients as an extension of our own family. We are a Lincoln Institute Accredited Employer of Choice.

About us we are a 7-vet (full-time equivalent) small animal independent and family-owned practice who love what we do. We have a purpose-built recently renovated modern and well-equipped building with two sterile surgical theatres.

Our Customer Care Team consists of a group of exceptional receptionists who love animals and strive to provide a positive customer experience in all their client interactions. We are located in a pleasant leafy area in Sydney's Upper North Shore, close to National Parks and around 40 minutes from the city and close to the Northern Beaches.

About the role we are looking to expand our Customer Care Team in August 2023 with someone who is well-spoken, with professional communication skills and dedicated to providing a high standard of customer service. This is a position that will be challenging and is not for the fainthearted. We are looking for someone who can bring a positive, engaging and helpful attitude to the role and the extended clinical team.

We believe work should be enjoyed, not endured. We are proud to have maintained a pleasant workplace environment that focuses on staff well-being and personal development.

Note we are keen to employ a new Customer Care Team member who is dedicated to a front-of-house role, rather than someone who is looking to pursuing Veterinary Nursing or Animal Attendant Care in the near future.

Essentials a minimum of 2 years’ experience in a similar, high-volume receptionist or customer service role. Ability to take initiative and prioritise tasks accordingly. Passionate about animals and providing excellent customer service. Empathic and resilient. Ability to multi-task. Professional communication skills. Reliable and committed work ethic. Ability to work in a fast-paced environment whilst maintaining a happy and calm demeanour amongst our clients and colleagues. Ability to follow direction, work well in a team and practice policies and protocols.

Desirables previous experience in a veterinary/medical receptionist role (or similar). Familiarity with the veterinary profession. Determination to learn the Open VPMS Veterinary scheduling system - we will teach you. Own car and driving license. Familiarity with or an interest in the local area.

Role requirements greeting of clients and their pets and organising waiting room workflow. Coordination, booking of appointments and scheduling optimization. Management of high-volume email inbox. Liaison between clients and the clinical team. Handling of payments, including till reconciliation. Requesting and forwarding results, samples and other documents from third parties. Processing pet insurance claims.

Hours rostered hours will consist of closing shifts of 3:15-7:15pm, 3-4 days a week (4.15-8.15pm during daylight savings) and fortnightly Saturdays. Additional shifts may be available occasionally to cover staff annual leave and sick leave. Our practice’s opening hours are Weekdays 7am – 7pm (autumn/winter), 7am – 8pm (spring/summer). Saturdays 7am – 4pm. Sundays & Public Holidays (except Good Friday, Christmas Day & Boxing Day), 9am – 3pm.

Remuneration starting salary will be commensurate with experience and reviewed after an initial trial period, then on a regular basis via performance appraisals.

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