Program Services Coordinator

at Grand Circle Corporation
Location Auckland, New Zealand
Date Posted April 26, 2022
Category Management
Job Type Full-time
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Program Services Coordinator Grand Circle Corporation location Auckland.

Grand Circle Corporation is a US global enterprise – comprised of a family of travel companies – committed to provide life-changing experiences around the world to our travelers. More than two million Americans have traveled with our award-winning travel brands: Grand Circle Travel, Overseas Adventure Travel and Grand Circle Cruise Line. Our vision is to be the world leader in international travel, adventure, and discovery for Americans over 50, providing impactful, intercultural experiences that help change people’s lives.

About the role as South Pacific Program Services Coordinator, your primarily role is to support our Program Services Managers in Australia and New Zealand.

About you have excellent organizational and interpersonal skills. A self-starter able to respect deadlines and prioritize. Strong team player who is adaptable and reliable. Have excellent problem solving-skills. Work well under pressure. Open to take on tasks outside of the scope of your role  .

Key responsibilities reporting to South Pacific Regional General Manager, the Program Services Coordinator is responsible for supporting PSM Australia & New Zealand with Tour Leaders hiring & training as required. Read and analyze travelers’ surveys and report findings with the team and tour leaders.

Handle all administrative tasks such as tour Leaders database management. Tour Leaders Scheduling and update of in-house system accordingly, Flights bookings. Collecting and reviewing Tour Leaders travel expenses. Prepare all relevant documentation for each Tour Departure for Tour Leaders. Support Operations Manager in coordinating all logistics for Tour Leaders hiring, training trips and business meetings. Review web content and traveler’s booklet. Look after emergency calls (outside office hours) on a roster basis (1 week every 5/6 weeks).

What you will bring flexibility to work with a multicultural international team. Ability to communicate 1x1 using a feedback model. Proficiency in Microsoft Word and Excel. Experience in the Travel Industry is preferred.