Program Manager The Department of Customer Service location Sydney.

About the role This role will support and guide a team through collaborative leadership in order to deliver key programs and projects through the provision of strategic and operational support, including operational reporting, risk and issue tracking, quality control and post project benefits tracking and reporting.

You will play a critical role in optimising our solution delivery processes and implementing ICT tools and systems to ensure the Department of Customer Service embraces technology and improves efficiency to deliver key objectives for the citizens of NSW.

In this role, you will lead the creation and design of strategies and tools and insure implementation and adherence in order to monitor project delivery requirements. Providing detailed analysis and review of program data to support critical decisions. Presenting detailed updates to steering committees and key stakeholders to highlight risks, milestones and performance outcomes.

Develops and maintains key relationships to influence and negotiate favourable project outcomes. Provide expert advice to resolve issues, mitigate and control risks and escalate concerns surrounding key deliverables in a proactive manner.

To be successful in this role you will demonstrate experience working as a PMO delivering ICT projects in a complex environment. Relevant qualifications in project related field. Proven experience managing multiple projects and engaging with difficult stakeholders. Prior knowledge of government processes and governance will be highly regarded but not essential. If you have proven experience in delivering key projects and are energised by overcoming key challenges in order to achieve than this is the opportunity for you.