Processing Officer

at Ministry of Social Development
Published June 30, 2023
Location Wellington, New Zealand
Category Other  
Job Type Full-time  


Processing Officer Ministry of Social Development location Wellington.

About us the Ministry of Social Development is a people-centred organisation. We’re in communities across the motu, working with partners to help New Zealanders be safe, strong and independent. We provide social policy and advice to government and assistance, including income, employment and housing support to people of all ages, families, whānau and communities.

As a Te Tiriti o Waitangi partner we are committed to supporting and enabling Māori, whānau, hapū, Iwi and communities to realise their own potential and aspirations. Our people are as diverse as the communities we serve. We care about the wellbeing and success of our people and provide a supportive and inclusive working environment where people can thrive and be who they are.

About us international Services is a specialist unit within Housing and Income Support Services. We are responsible for the administration of New Zealand's Social Security Agreements and Portability/Special portability arrangements. We provide policy advice and benefit assistance for people wishing to reside overseas, those already living overseas and those moving to New Zealand from an overseas country.

About the role as a Processing Officer you will administer the process for clients who receive a benefit or pension who have lived and/or worked overseas.  You will test their eligibility for overseas payments, in accordance with New Zealand's legislation, social security agreements and other arrangements, ensuring an equitable financial support system for all New Zealanders.

About you we are looking for people who have excellent client service skills, can problem solve complex client situations, have good time management, and a high level of both written and verbal communication skills.

Most importantly you take pride in quality service that centres on clients – ensuring they have a positive experience with us, every time. You are target oriented, have initiative; self-managing, work well under pressure and meet timeframes. You will need to adapt and accept change as a positive challenge, while working well in a team environment.

We offer you regular coaching and career development opportunities. Supportive work environment. As this is an ANZSCO level 4/5 role, candidates must hold NZ or Australian citizenship or NZ permanent residency at the time of application.