Policy Servicing location City Hall / Clarke Quay, Central. Job Type Contract. Education Level O-Level. The incumbent will be responsible for providing efficient and effective support to Company goals by meeting expectations to provide support to the Bancassurance and Partnerships Operations Team. The insurance business requires the incumbent to acquire a basic knowledge of the different insurance products (and their functionalities/technicalities) and operational processes to ensure customer’s enquiries are resolved in accordance with agreed service levels. Responsibilities of role ensure timely response to enquiries and meet customer expectations, provide a polite, professional and accurate response in accordance with agreed service standard, input and maintain accurate records for designated accounts, within appropriate systems and maintain service standards to customers by ensuring the accuracy of policy documentation within the turnaround time, timely production of management information reports, processing of daily new business application forms, monthly issuance of renewals and assisting on premium collection, reconciliation of account, manage and follow up on outstanding payment, complaint, queries etc, with bank partner, internal teams and our contact centre, to meet processing turnaround and stipulated timelines, servicing of policy life cycle from start to end of policy in system, including renewal and endorsement when required, record, produce and prepare statistic and information required by the management in relation to the preparation and production of reports as well as occasionally produce simple performance-bases reports, support to continuously review processes, uat testing, identify and resolve service gaps through constructive feedback, and implement process improvement where appropriate, meticulous and detailed oriented, support in policy documentation and other related administrative duties.