People Hub Officer Ambulance Service NSW location Sydney. Salary $74,406 per annum - $100,090 per annum.

We are here for you choosing a career with NSW Ambulance can offer you the personal reward of being part of one of the largest ambulance services in the world, servicing a population in excess of 7 million. It will also provide you with rewarding career opportunities in clinical and non-clinical areas within NSW Ambulance. Generous government benefits including a day off every month, parental leave, 17.5% annual leave loading and salary package options available.

Enjoy discounted gym rates, free flu vaccination and take advantage of a range of free training and talent programs for your professional development. We are committed to working towards a more diverse workforce and strongly encourage Aboriginal and Torres Strait Islander candidates, those with special needs and those who identify with LGBIQT+ to apply.

About Us NSW Ambulance provides essential health services to the people of NSW relieving suffering through out of out-of-hospital care. From the traditional emergency response, getting medical help to patients with serious or life-threatening injuries or trauma, through to connecting patients who do not need an emergency response with the most appropriate health provider. NSW Ambulance provides excellence in care and makes sure patients get the right care, at the right time, at the right place. No matter where you live in NSW, metro, rural or region, NSW Ambulance is there to provide medical care and transport when you need it.

About the role the People Hub Officer is primarily responsible for client focussed and timely data collection and input of source documentation into HealthRoster, HealthRoster user support and the timely flow of time and attendance records to StaffLink Payroll, resolving staff payroll enquiries, managing paramedic crewing line and providing access support for medisafes.

The People Hub Officer has a sound knowledge and understanding of time and attendance matters related to rostering processes, practices, roles, responsibilities and the rostering and payroll systems and tools currently used across NSW Ambulance.

Key Knowledge and experience demonstrated knowledge of and/or experience in use of current rostering systems and tools such as HealthRoster, Kronos, myShift and incident management systems such as CA Service Desk Manager (SDM) or similar and / or experience in using current payroll systems and tools such as StaffLink etc.

Ability to interpret and apply Acts, Regulations, Awards and Agreements to determine staff pay outcomes and/or sound knowledge of NSW Ambulance’s operational and staffing requirements including annual leave management, resource management, overtime practices and reporting. Demonstrated ability to provide a high level customer support service regarding payroll and/or rostering system matters in a high pressure work environment.

Commitment to ongoing training and becoming proficient in all aspects of the role. Demonstrated effective planning and organisational skills with the ability to deliver multiple outcomes within tight timeframes with high attention to detail. Well-developed interpersonal, communication and negotiation skills, demonstrated ability to successfully build relationships including a demonstrated commitment to providing effective client services and to interact with involved staff, management and external stakeholders.

Flexible, adaptable and committed to achieving results with demonstrated ability to work both independently and as part of a team. Well-developed PC/keyboard skills and experience in the use of Microsoft Office software and database systems.