Payments Specialist AIA New Zealand location Auckland.

At AIA, our promise is to help people live Healthier, Longer, Better Lives by encouraging them to make positive lifestyle changes one step at a time. Our firm belief is that by following our Operating Philosophy of doing the right thing, in the right way with the right people, the results will come. AIA Insurance for Life, Health and Wellbeing.

The opportunity we are currently recruiting for two Payment Specialists to join our Customer Payments team at AIA. This would be a great opportunity to get your foot in the door with AIA.

The purpose of these roles is to assist AIA to achieve its operational and strategic goals. This is achieved through providing a superior administration experience to our customers (Advisers, policy holders, prospective customers & internal staff) that make it easy for customers to do business with AIA – with the goal to be first in service and first choice with Advisers.

Key responsibilities include the following accurate and timely processing of incoming daily payments across multiple systems. This involves payments received via cheques, credit cards, manually applied automatic and internet payments, and group schemes.

Analysis & monitoring of daily banking and cash flow reporting. Monitoring of incoming and outgoing bank and credit card files. Facilitating outward payments to customers, medical providers, advisers and annuitants via daily payment runs, renewal commissions, annuity payments and International Money Transfers etc.

Uploading bank accounts and allocating transactions to the relevant finance ledger. Replying to all payment specific queries accurately and promptly. It is vital that you are knowledgeable in all aspects of the role and professional interactions with internal and external customers, advisers etc.

Ad hoc tasks which often involve liaison across several departments. Provide support to the team to ensure all tasks are accurately completed by required deadlines. This is a team-player role, and it is essential that you display a willingness to volunteer to assist others when required.

Take ownership in all actions required to ensure that both inward and outward payments are processed accurately and liaising with other areas of AIA, and external providers, in this regard.

To be successful in this role, you will be computer literate and confident in using the Microsoft Office Suite. Have the ability and willingness to learn quickly and retain complex information. Have a genuine desire to provide outstanding customer service. Have the capability to embrace change. Demonstrate proven problem solving skills.

In addition to the above, you will have superior interpersonal skills and be a self-starter. You will demonstrate the ability to build strong relationships with those you interact with along with the ability to prioritise and a high level of attention to detail.

Why choose aia at AIA, we’ve made a promise to help people live healthier, longer, better lives. And it starts with our own people. We invest in training and development to build on your current skills. Career development through internal mobility opportunities.

Work for a business helping make positive health and wellbeing changes to the lives of New Zealanders. Access additional leave days to recharge and refresh yourself. Enjoy wonderful Health and Wellbeing initiatives that support you. Work with supportive and inclusive managers. Flexible working arrangements.