Participant Support Officer DFP Recruitment location Melbourne. $37.36 per hour.

The opportunity we are seeking enthusiastic and professional Front of House Officers to join the team within a Federal Government Agency based in Richmond. This is an assignment until 31 December 2024 and will be Monday to Friday, 37.5 hours per week.

As a Front of House Officer, you will assist customers in a face to face environment by answering enquiries, booking appointments making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team. You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.

Responsibilities include providing face to face customer service to participants, families, and careers. Dealing with challenging and at times, emotional discussions and issues. Managing the team shared email inbox, calendars, appointments and telephone enquiries. Providing general administrative support and contributing to the operations of the work area. Coordinating and organising executive meetings. Data entry and analysis, including collation of reports.

About you as the Front of House Officer, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face to face basis and at times, delivering difficult news / handling challenging conversations. To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government setting.

In addition, you will demonstrate the following skills and experience advanced MS Office Suite. Office Support/Administration (minimum of 2 years). Strong Customer Service experience. Strong communication skills, both verbal and written. Strong organisational skills with high attention to detail. Having a strong interest or previous experience with the Disability Sector would be an advantage. As this role is within the Federal Government, applicants are required to hold Australian Citizenship at time of application.