Participant Support Officer

at DFP Recruitment
Published June 10, 2024
Location Dubbo and Central, Australia
Category Admin and Clerical  
Job Type Part-time  
AUD 37.36 per hour


Participant Support Officer DFP Recruitment location Dubbo and Central. AUD 37.36 per hour.

Upcoming Federal Government opportunity in Regional NSW. Initial 12 contract with possibility of extension. $37.36 per hour + super. Full-time Casual Contract.

Our Client is a Federal Government body that supports Australians and their families by valuing a positive contemporary attitude to disability. They are seeking enthusiastic and professional Front of House Officers to join their team within a Federal Government Agency based in Regional NSW for upcoming roles. These role will be on a contract basis and will be an equivalent APS3 level.

The role as a Participant Support Officer, you will assist customers in a face-to-face environment by answering enquiries, booking appointments, making assessments on eligibility for payments and undertaking processing and system entry activities related to a customer’s needs. In addition, you will provide general administrative support to the wider team. You will handle a wide range of matters regarding eligibility, participation and ongoing access to payments and services for participants.

Responsibilities may include but are not limited to managing and resolving participant matters by actioning planning tasks in line with relevant legislation. Providing counter support for the local office including participant enquiries in the self-help kiosks and online platforms.

Resolving customer enquiries, providing information and/or referring customers to appropriate government or community services. Managing the team shared email inbox, appointments and telephone enquiries. Coordinating appoints with the use of Agency office facilities. Undertaking research and investigation activities and preparing associated reports and correspondence.

About you, you will present with a high level of personal resilience and the ability to deal with emotional and challenging customer circumstances and high workload demands. This role will involve liaising with participants on a face-to-face basis and at times, delivering difficult news/handling challenging conversations.

To be successful in this role you will ideally have proven experience within a customer service environment, ideally within a Government or Health setting. In addition, you will demonstrate the following skills and experience advanced MS Office Suite.

Office Support/Administration (minimum of 2 years). Strong Customer Service experience and communication skills, both verbal and written. Excellent interpersonal skills and ability to build relationships with stakeholders. Strong organisational skills and a high attention to detail. Having a strong interest or previous experience with the Disability Sector would be an advantage.

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