Part Time Customer Service Attendant

at Transport for NSW
Published October 2, 2023
Location Sydney, Australia
Category Customer Service  
Job Type Part-time  


Part Time Customer Service Attendant Transport for NSW location Sydney.

You're excited by opportunities to explore your potential and try something new. Your expertise in communication, problem-solving, empathy and conflict resolution are highly transferable and in-demand. Help us foster satisfaction and service experiences that transform lives of our community.

In this role, you'll be part of one of Australia's largest operational service delivery teams, and will be supported to build your career within Sydney Trains. As a Customer Service Attendant, you'll get hands-on experience and work with a group of enthusiastic individuals who are all about providing top-notch customer service and thrive on keeping everyone safe.

You will be the go-to person for helping out passengers who need a little extra help during their journey, or simply a friendly smile to brighten their day. You will gain some valuable experience through tasks such as flagging trains, using high-tech equipment, connecting with train crew and keeping the station in tip-top shape. Please view the Role Description and the Customer Service Attendant Information Pack

About you, your amazing and fun attitude, formed across various customer-facing roles, will see you excel as a Part-Time Customer Service Attendant. You love working on the frontline, interacting with customers and the community, and that's a perfect fit for this role. Being part of a rostered shift environment and contributing to an organisation focused on positive changes in the community aligns perfectly with what you seek.

You're self-driven and can work autonomously with initiative, which are key capabilities required for this position. Your strong work ethic and dedication to providing exceptional customer service will undoubtedly shine in this role.

You must be available and willing to work rotating shifts including shift work, late nights, early mornings, weekends and public holidays. Extended hours may be necessary at short notice. Own transport is beneficial as some shift start times are out of train operating hours.

Who we are transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day. At Sydney Trains, our rail services keep Sydney moving by putting our customers at the centre of everything we do. We work with our local communities to deliver safe, timely and efficient rail services 24 hours a day, seven days a week.

Our trains and network are evolving to meet the needs of our customers now and well into the future. We're continuing to integrate technological innovations that help us deliver a smarter and more sustainable network.

Join us our workforce is as diverse as the community we serve. If you'd like further information on our inclusion and diversity initiatives, visit Transport careers. We offer a wide range of employee benefits, like our award-winning flexible and hybrid work options. This is an in-person, on-site role.

The full time pay rate for this position is $1,241.50 per week PRO RATA, including the Industry Allowance. As a part time employee, you will be paid on a pro-rata basis calculated on your agreed hours of work.

For permanent positions in the NSW Public Sector, you need to be an Australian Citizen or Permanent Resident. For most Temporary jobs, you need a visa that gives you permission to work in Australia. To be considered for these roles you must be 18 years of age.

Applicants will need to complete merit based selection activities and will be subject to satisfactory medical, drug & alcohol and criminal record checks as part of the selection process. In addition you will also receive Superannuation and Annual Leave Loading benefits.

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