We currently have an exciting opportunity for a Outlet Manager to bring energy and heart to our café operations at Sunshine Coast University Hospital. This is more than a management role, it’s your chance to shape a thriving environment where customers feel valued and your team feels inspired. You’ll lead with purpose, create a welcoming space, and empower your team to deliver exceptional service every day.

Please note: This position is full-time contract until October 2026, 38 hours a week during the business hours of 6:00am to 4:30pm.

What You’ll Do

In this role, you’ll take ownership of daily operations and ensure everything runs smoothly. Key responsibilities include:

Leading and motivating a team to deliver outstanding customer experiences.
Managing food and beverage operations to maintain quality and compliance standards.
Overseeing rostering, payroll, and inventory to keep everything on track.
Building strong relationships with customers, suppliers, and stakeholders.
Driving initiatives that enhance service and support a positive team culture.

What You’ll Bring

Proven experience in retail or hospitality management, including people leadership.

Strong financial acumen with experience managing budgets and KPIs.

Excellent communication and interpersonal skills to foster collaboration.

A proactive approach to compliance, safety, and operational excellence.

Confidence in using technology for reporting and rostering.

More than anything, you’ll bring a strong work ethic, a positive attitude, and a commitment to delivering high-quality outcomes for our clients.

Why Downer?

At Downer, we plan, create, and sustain essential public services across Australia and New Zealand. From hospitals to data centres and defence partnerships, we manage critical infrastructure that keeps communities thriving.

What It Means to Belong at Downer

We’re proud of our high-performance culture and commitment to diversity, offering:

Training and development to support and diversify your career.

With 30% of vacancies filled internally you’ll find real opportunities to advance your career.

Perks@Downer: healthcare discounts, great savings on retail purchases, car purchases and much more.

Employee Assistance Program: professional support for you and your family when you need it most.

You want your work to matter and so do we. With over 26,000 people across Australia, New Zealand and the Pacific, our team is made up of individuals with unique perspectives, backgrounds, and ideas.

We know that diversity makes us stronger and we actively celebrate it through our commitment to inclusion and belonging.

We’re committed to building a team that reflects the diverse communities we serve and we welcome people of all ages, genders, sexual orientations, cultures, abilities, and lived experiences. We especially encourage applications from those whose voices have traditionally been underrepresented in our industry, including women, Aboriginal and Torres Strait Islander Peoples, Māori and Pasifika Peoples, veterans, people with disability, and neurodivergent individuals. Even if your experience doesn’t align perfectly with this role, we’d still like to hear from you. If it feels like the right fit, apply - potential counts, and so do you.

As a WORK180 Endorsed Employer, we support flexibility that works for your life, inclusive leadership that values your voice, and equitable access to opportunity so you can do your best work and bring your whole self to it.

If you need support or adjustments through the recruitment process, just let us know, we’re here to help you put your best foot forward.