Operations Team Leader Westpac location Auckland.

About the role we have an outstanding opportunity for a dedicated Operations Team Leader to lead one of our Collections teams. As a key member of Customer Care, you will drive excellence while leading a team of inbound and outbound Collections Officers who will do everything they can, to help make our customers’ accounts healthy again, while reducing the risk for Westpac.

We are looking for someone who can coach, motivate and inspire others. Your passion for collections will shine through with your great leadership background, you will be focused on developing and mentoring the team.

What you will require superb technical understanding. Process orientated, however open to change. Able to battle challenges – your resilience is second to none. Top-notch communication skills – relationship building with internal colleagues and external customers is your forte. Exceptional leadership abilities. Previous banking/product knowledge is essential.

What we can offer you from day one, we’ll invest in your growth and empower you to take ownership of your ongoing learning and development.  As well as immersing yourself in a supportive team environment, you’ll be offered some of the best banking, wealth and insurance benefits in the market, gain access to a suite of online learning modules and career planning tools to grow with us, as well as our industry-leading superannuation programme and fantastic staff banking package.