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Townsville, QLD
Company

For 81 years, we've achieved success through our ability to innovate, placing a clear emphasis on how we best serve our customers’ needs. As demand continues to grow, we have expanded rapidly, now delivering a superior range of dry goods, frozen and chilled products, fresh seafood and meat, confectionery, paper products, and cleaning solutions.

In recent years, we’ve seen significant growth and invested in our systems and processes, building a close partnership with Woolworths Group that has continued to deliver high-quality service for our customers and suppliers.

In 2024, Woolworths moved to a 100% interest in the PFD business, bringing PFD exciting opportunities as a strategic part of the Group. Sharing expertise across both teams will ensure our continued success and drive further growth and unlock our collective potential.

About this Position

As our Operations Manager in Townsville, you’ll lead day-to-day success across warehouse and transport operations, while shaping how the branch grows and performs.

You’ll be the glue between warehouse, transport, and sales - driving logistics, safety, and stock management and the voice that brings clarity, empathy, and direction to every challenge. With a new, larger site launching in Bohle in 2026, you’ll play a key role in setting us up for the next chapter. Bring your ideas, shape the culture, and put your stamp on something big.

Key Responsibilities

Owning daily operations across warehousing, transport, and inventory functions.
Planning - ensuring resourcing, stock, and delivery readiness during peak periods and new product rollouts.
Leading from the floor - building rapport, resolving people issues, and supporting your team to do their best work.
Liaising with sales and transport teams to keep customer deliveries smooth and on time.
Managing site performance, compliance, safety (OH&S), HACCP, and continuous improvement efforts.
Coaching and developing your team - you'll have 2 direct reports and the support of a broader branch network.

What We’re Looking For

To thrive in this role, you will bring:

Strong operational leadership experience within logistics, warehousing, or transport.
People-first mindset - you’re approachable, empathetic, and not afraid to have tough conversations.
Hands-on leadership style - not afraid to roll up your sleeves and be visible on the floor.
Solid understanding of safety standards, compliance, food safety, and HACCP requirements.
Strong planning, communication, and negotiation skills.
Tech-savvy with sound computer literacy
You're organised and able to anticipate what's around the corner.
Must hold a current LF Forklift Licence.

What PFD is Offering the Successful Candidate

We are offering competitive remuneration, superannuation and other staff benefits (such as discounts on staff purchases, discounted accommodation, health insurance and banking).

Culture & Values

Customer Focus

Know your external and internal customers. Gain and preserve their confidence because we can only be successful if our customers are successful.

Respect

Treat people at work and in the community as they would like to be treated. Act safely, responsibly, and ethically.

Passion

Share the passion of making us a successful and dynamic company. Let’s celebrate successes.

Simplicity

Let’s minimise the complications of doing business so customer services are on time, accurate and reliable. Share ideas to improve our company.

Leadership

All of us can be leaders in our day to day working lives. Bring out the best in yourself and the people around you. Do what you say you are going to do.

How to Apply

This is your opportunity to step into a crucial leadership role in a well-respected national organisation. You’ll work with a committed team, a supportive leadership group, and have the chance to shape the future of operations in North Queensland.

Click the apply button and submit your updated resume and a cover letter.

Applications close Thursday, 8 May 2025. Early applications are encouraged, as hiring managers may begin shortlisting candidates before the closing date. Only shortlisted candidates will be contacted. All applications will be treated confidentially.

As part of our recruitment process, do you consent to undergoing employment checks? These may include a medical assessment (which may involve drug and alcohol testing), a National Police History Check, a Working With Children/Vulnerable Groups Check, and a Licence Validation/Demerit Point Check.

Please note: We do not accept unsolicited CVs from recruitment agencies or third parties. Any CVs sent directly to Line Managers will not be considered, and we will not be responsible for any associated fees or costs.

PFD Food Services is committed to being an Equal Employment Opportunity employer.