Operations Manager Clean on Thyme Limited location Otago. $80,000 – $100,000 per year.

Job overview as The Operations Manager you will play a pivotal role in overseeing and optimizing the daily operations of our cleaning company. They will ensure efficient service delivery, maintain high-quality standards, and promote a positive work environment for a team of twelve employees.

Duties and responsibilities supervise and coordinate the activities of staff to ensure timely and effective service delivery. Develop and implement efficient schedules and workflows. Monitor and track services to ensure adherence to company standards and client expectations. Conduct regular site visits to assess job performance and identify areas for improvement.

Staff management recruit, train, and onboard new personnel. Assign tasks and responsibilities to team members based on skill sets and workload. Provide ongoing coaching, mentoring, and performance feedback to maintain a motivated and skilled workforce. Handle employee scheduling, time-off requests, and shift adjustments.

Quality control establish and maintain high-quality standards and ensure consistent compliance. Conduct regular inspections to verify the quality of services and address any issues promptly. Implement corrective actions and improvement plans to enhance service quality.

Inventory and Supplies Manage inventory levels of cleaning supplies and equipment, ensuring availability for daily operations. Coordinate procurement of necessary cleaning materials while optimizing costs. Monitor and track supply usage to prevent shortages and wastage.

Client communication maintain open communication with clients to understand their specific needs and expectations. Address client inquiries, concerns, and requests in a timely and professional manner. Collaborate with clients to customize cleaning plans and schedules as required.

Health and Safety compliance ensure compliance with health and safety regulations and company policies. Train staff on proper handling of cleaning chemicals and equipment to minimize risks. Investigate and report any incidents or accidents and implement preventive measures.

Reporting and documentation maintain accurate records of activities, staff performance, and client interactions. Generate regular operational reports for management review and decision-making. Analyse data to identify trends, areas of improvement, and opportunities for growth.

Budget management assist in developing and managing the operational budget, including labour costs and supplies. Monitor expenses, identify cost-saving opportunities, and implement budget control measures.

Continuous improvement proactively seek ways to enhance operational efficiency and effectiveness. Collaborate with cross-functional teams to implement process improvements. Stay updated on industry best practices and trends to ensure the company remains competitive.

Team Building and morale foster a positive and inclusive work environment that promotes teamwork and employee engagement. Organize team-building activities and recognition programs to boost morale and motivation.

Qualifications Bachelor's degree in Business Management, Operations, or a related field (preferred). Proven experience in operations management or a similar role. Strong leadership and team management skills. Excellent organizational and problem-solving abilities. Effective communication and interpersonal skills. Proficiency in Microsoft Office and relevant software applications. Knowledge of cleaning industry practices and safety regulations.

Note This job description is a general overview of the responsibilities and duties expected of an Operations Manager in a cleaning company. Specific duties may vary based on the company's size, scope, and industry regulations.