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Operations Engineer

at UniSuper
Location Melbourne, Australia
Date Posted April 14, 2020
Category Engineering
Job Type Full-time
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Operations Engineer UniSuper location Melbourne.

About us UniSuper is one of Australia’s largest superannuation funds and is run solely for the benefit of its members. For more than 34 years, UniSuper has been managing super for people employed in the higher education and research sector. UniSuper currently invests around $85 billion on behalf of 450,000 current and former higher education and research employees.

The opportunity we’re all here to help deliver greater retirement outcomes for our members. Your role supports UniSuper doing this by ensuring continuity of UniSuper services across Platforms & Engineering.  The Platforms & Engineering Network Operations Engineer forms a critical element in the management, deployment and operational lifecycle of all network services within Platforms & Engineering.

This is a level 2/3 Network Operations role which is responsible for incident diagnosis and where appropriate, incident resolution, and will also be responsible for the efficient escalation of ongoing issues to level 4 engineering resources or vendor for further investigation.

Ensure correct levels of prioritisation and escalation are applied as appropriate to all incidents under investigation. Work collaboratively with the wider UniSuper teams to resolve Incidents. Facilitate provision of Network services via received Requests. Provide technical support and escalation where appropriate.

Define monitoring requirements to monitor all networking infrastructure, ensuring adherence to service level agreements. Perform in and out of hours changes and following documented change management processes. Ensure all incident and task queues are monitored and managed. Participate in an “on call” roster system and provide after-hours IT support to the business.

About you experience working in a Network Operations Centre. Knowledge and exposure to Juniper switches, routers, and firewalls; and experience to F5 LTM/GTM would be valued. Knowledge and exposure to Aruba NAC (ClearPass, WiFi, VPN) would be desirable with any public cloud technologies and associated Network concepts to connect and consume services. Knowledge and understanding of Compute, Storage, Network and Database functions. A sound understanding of the SDLC and the general principles of change, incident and problem management.

What we offer a challenging, collaborative and fun culture. You will receive the support that you need to build your own career in a Platforms & Engineering team that is leading engineering change and improvement across UniSuper.

You’ll also receive extra annual leave days between Christmas and New Year, access to a Wellness program, volunteer leave, generous superannuation contributions, gym discounts and support for flexibility. You can also access our Financial Advisers at a reduced rate to help you plan your financial future.