Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

Work Location - Sydney only

We're looking for an Operations Associate to join our dynamic team and play a pivotal role in ensuring smooth and effective service delivery. This role offers a unique opportunity to blend customer engagement with essential backend processing, all while contributing to vital process improvement initiatives.

What you'll do

As an Operations Associate, you'll be part of a collaborative team responsible for providing outstanding service to our customers. Your primary focus will be on the fulfilment of requests and processes across a diverse range of products.

Engage with customers primarily through email and some phone interactions to resolve inquiries, fulfil requests, and complete tasks accurately.

Effectively communicate and resolve customer issues within tight timeframes, demonstrating a strong ability to manage conflicting priorities.

Play a crucial role in our continuous improvement objectives by proactively identifying and implementing opportunities to enhance operational efficiency and customer satisfaction. You'll gain valuable process improvement exposure in a practical setting.

Act as a key representative of the fulfilment team when interacting with internal stakeholders, assisting with issue resolution and the successful implementation of new processes.

What experience you need

Minimum 2 years of experience in a customer service or operations processing role.

Exceptional attention to detail in daily tasks and investigations.

Exceptional critical thinking skills

Proven ability to identify and solve problems through analysis and planning.

Proven ability to meet and exceed KPIs.

Confident and articulate communication skills, both verbal and written.

Excellent organizational and time management skills.

Strong analytical ability in a customer-focused environment, with the capacity for business advisory.

A genuine customer-focused approach with the ability to establish strong rapport.

Excellent judgment and decision-making capabilities.

Strong active listening skills.

Demonstrated confidence in development and maintenance of strong relationships with Internal and External Stakeholders.

Resilient with a proven ability to remain calm and effective under pressure.

Team-oriented, readily collaborating and working with others to achieve shared goals.

What could set you apart

A Bachelor's degree (preferred).

Experience in the Collections and Recovery space is a significant plus.

Working experience in the Financial Services and Insurance industry is desirable.

We believe that when we’re at our best, we can do our best. Equifax offers policies and programs that support our employees’ financial and personal wellbeing with additional leave days, hybrid working environment, employee assistance program and organizational growth potential through our online learning platform with guided career tracks.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Who is Equifax?

At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence. ​​​​​​​

We work to help create seamless and positive experiences during life’s pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.

Equifax is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.