Operational Support Officer icare location Sydney.

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.

We insure over 329,000 NSW businesses and 202 NSW Government agencies. We protect around 90 per cent of public and private sector workers in NSW – that's approximately 3.2 million people. icare is a trusted risk advisor to the NSW Government, protecting over $266.6 billion of the state's most iconic assets, including the Sydney Opera House and the Sydney Harbour Bridge.

The opportunity the Operational Support Team are passionate about providing the best administrative support service to enable those we serve to care for the people of NSW. We service various schemes and teams by providing wide-ranging administrative solutions.

It’s an exciting time at icare where no two days are the same; as an Operational Support Officer you will manage inboxes by actioning all internally and externally received documents, reports, invoices and requests in accordance with agreed business process and timeframes.

Including but not limited to uploading documents, applying correct naming protocols, document categorisation, and finalising documents. Managing physical mail, including scanning, indexing and distributing incoming mail to appropriate teams / business units, and attend to the printing and mailout of letters or communications.

Create and communicate correspondence, including service approvals, purchase orders, invoice decline letters, requests for information, and ad hoc items as directed by Operational Support Team Leader. Respond to requests for information by collating and sending copies of relevant documents or insurers, solicitors, subpoenas and other third parties.

Provide telephony support and excellent customer service, often as first point of contact through Lifetime Schemes platforms including Microsoft Teams, Touchpoint and Genysis. Your story so far previous experience in business administration and customer service. Previous experience working in a fast-paced environment. Ability to prioritise workloads and pay attention to detail. Positive can-do attitude.

What we offer we know our strength comes from the diversity of our people and so we want people with different experiences and backgrounds to apply. We recognise the importance of balance and flexibility and understand that it’s not a one size fits all approach.

icare provides career opportunities and great employee benefits, including flexible working arrangements to help you balance work and life. A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs.

Comprehensive learning and development support. Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards. Access to our Employee Assistance Program. icare day – access to an extra day’s leave. 17.5% annual leave loading. If you think you’re the right person for this role, please apply now. Don’t delay as we’re assessing applications as they are received.