Operation Support Engineer

at Talent
Published May 12, 2020
Location Melbourne, Australia
Category Engineering  
Job Type Full-time  
Salary
$70000.00 - $85000.00 per annum

Description

Operation Support Engineer Talent location Melbourne. Salary $70000.00 - $85000.00 per annum.

The Operations Support team member is primarily responsible for providing first level support for telecommunication products and services. This position will work with customers and service providers to assist with activation/installations, troubleshooting and problem resolution.

Essential Duties/Responsibilities of the position providing Level 1 support for satellite services incidents. Activation/installation of Satellite services. Providing telephone and email support. Troubleshooting to technical and non-technical end users. Logging and managing issues on BMC Footprints ticketing system.

Communicate with team members and collaborate on ideas to find solutions. Proactively monitoring the network and stop problems before happening. Adding and maintaining internal and external knowledge bases. Perform network updates and changes during and outside of the planned outage windows. On call duties 24x7 (in roster with other team members).