Online Customer Service Representative

at Smith and Caughey's
Location Auckland, New Zealand
Date Posted January 9, 2023
Category Customer Service
Job Type Full-time
Send Resume at


Online Customer Service Representative Smith and Caughey's location Auckland.

We are looking for an Online Customer Service representative to work in the Online Customer Service Centre located in the Queen Street store. This position is full-time, 40 hours per week, working either Tuesday to Saturday or Sunday to Thursday.

Our ideal candidate is someone who can ensure that our customers receive the best customer service by reacting quickly and effectively to customers to ensure that each customer interaction with Smith and Caughey's is as positive as possible.

This role will be the first line of contact with customers when they call or email for assistance. This position requires a high level of customer service present with every customer contact. The ability to handle a variety of tasks is a must, as well as is exceptional customer service skills and excellent written and verbal communication skills.

About Smith & Caughey's Founded in 1880 by Marianne Smith-Preston Caughey, we are a premium department store located in Auckland, New Zealand with two locations, in Queen Street and Newmarket. We strive to be the best department store within the New Zealand retail industry, working towards providing customers with the ultimate retail destination and experience, from a customer's first impression, to their last.

Driving this are our company aspirations and values; establishing who we are and encouraging us to continue innovating and moving forward. To be New Zealand's leading destination department store, both physically and digitally. Embracing and respecting our heritage, we seek to create an original, niche and compelling offering and to lead the prestige and aspirational department store market segment.

Customer focused we firmly believe that providing an impeccable Customer Service Experience is a responsibility to be embraced by all in the company, we all play a part in contributing to an exceptional, successful customer experience.