Online Customer Care Officer and Sales Officer

at Bing Lee
Published August 16, 2022
Location Old Guildford, Australia
Category Customer Service  
Job Type Full-time  

Description

Online Customer Care Officer and Sales Officer Bing Lee location Old Guildford.

Bing Lee is one of the largest independent and family owned electrical retail business in Australia with 38 stores across the Greater Sydney Region, South & Central Coasts, Hunter, Mid North Coast, Canberra and Wodonga. We are seeking a Online Customer Care & Sales Officer to join our online team.

Key responsibilities include developing and maintaining relationships with our varied client base (telephone-based & Chat’s). Processing orders and enquiries. Provide a professional level of customer service to all customers, (internal and external). Respond to varied requests for information, queries, and products in line with the established policies and procedures of the organisation. Provide accurate product advice to customers to enable them to meet their needs and make informed decisions. Maintaining customer account details and liaising with the team and other departments to ensure the best customer service is provided for our customers. Attend offsite supplier training ( Once a month off-site training after hours/during hours).

The successful applicant will have the following experience, skills & attributes. Previous experience in a customer service/call centre position live Chat experience, Meeting KPI’s, Positive outlook, Quick learner ( Systems & Processes), Self Learning as there is a wide product range, Excellent written and oral communication skills, Strong negotiation and problem-solving skills. An ability to thrive in a fast-paced customer service environment. An ability to multitask, prioritise and manage your own workload. Good computer literacy skills. Hours between 11am - 8pm ( Flexibility required).