Office Team Leader i.t.online Limited location Canterbury.

Which company has a great team culture, holds birthday morning tea shouts and ‘tools down’ games, and provides great coffee, a free fruit bowl, drinks in the fridge, table tennis table and pool table.

Ember Technology provides IT networking, software, data and AI/automation services to 300 SME and enterprise clients.  We are a customer-driven and values-based business that focuses on providing world class client experience.  We’re 13 years old and have a strong focus on the community and environment, including being certified by Toitū as net carbon zero.

We're looking for an Office Team Leader to lead the support / administration function in our busy team.  You'll enjoy a varied and fast-paced environment, working closely with other managers and team members, and continuously improving our processes.

You will report to the Managing Director and this role is approximately 20-30 hours per week with total days/hours worked being negotiable. You can work from home occasionally if necessary but the job is in the office with the team.

Your job the following covers the key tasks that you will distribute between yourself and your Administration & Sales Support team member, who currently works 30 hours per week.  With such a varied task list, we understand you may not be experienced in all areas. Lead the Administrator & Sales Support team member and the cleaner.

Manage the monthly financials including invoicing, accounts payable, debt collection and checks that hardware and software purchases are invoiced to clients.

Coordinate our HR and Health & Safety processes including recruitment advertising, screening calls, interviews, candidate communication, storage of personnel files, and overseeing the onboarding, induction and offboarding process, payroll,

HR documentation such as the employee handbook, health and safety policy, risk register and committee meetings, and coordinate staff meetings, the social committee, and events.

Work with the team to provide fantastic client experience. Receive and distribute incoming Infrastructure work. Complete the Infrastructure quality control process in conjunction with the Technical Manager. Update our client management system and pricing as required. Send newsletters to all clients as required. Assist the onboarding and offboarding processes for clients. Manage the stock process.

Oversee the annual Carbonzero certification process and environmental initiatives for the company. Help to continuously improve company policies, procedures & documentation. General administrative duties, projects and other tasks as required.

Character you will be warm & friendly and have a “can do” attitude and willingness to help.  You’ll enjoy variety, take initiative when something needs doing, be organised, efficient, dependable, have attention to detail and have the ability to pick up things easily.

Technical you'll have previous experience with accounts, HR, leadership and admin. You will have good computer skills and be good with numbers.  You'll be fanatical about ensuring clients receive world class service, which will mean you'll be a solid communicator who can develop strong relationships.  But mostly you'll be someone who enjoys and contributes to great team spirit.

Your Work environment we Deliver a World Class Client Experience. We understand each client’s needs & their systems. We always strive for client satisfaction. We deliver promised outcomes.

We Achieve Our potential we challenge ourselves. We continuously learn & improve. We chase what excites us and what we’re best at. We explore new technologies. We Foster Team Spirit.

Everyone is valued. Be positive, laugh & have fun. Share skills & knowledge. Responsibility to the team and company.