Office Administrator or Receptionist InvoCare NZ Limited location Auckland.

An opportunity has arisen at the Resthaven Funerals Manurewa location for an experienced person to fill this busy and important full-time role of Office Administrator/Receptionist. This is so much more than just an admin position. As the first point of contact with our bereaved families, it will be expected of you to have and maintain a professional yet caring manner, both on the telephone and face to face.

The ability to relate well to people and assist the funeral directors as and when required with families and the deceased makes this a role full of variety. A strong aptitude for general administration tasks coupled with efficient and accurate computer skills would be advantageous.

Skills / experience you’ll have plenty of administration and reception experience and be very comfortable at being a great front of house person who professionally presents our business to our clients. As the face of our business, you’ll have excellent verbal and written communication skills, an ability to communicate with grieving families. In all your interactions with our client families your caring, empathetic and compassionate nature will be critical.

You’ll demonstrate all the qualities that will make you an effective administrator – accuracy in your work, time management, ability to prioritise and being resourceful. Flexibility to operate under pressure. You’ll be confident with technology, different software packages, systems management, use of databases, financial skills and handling invoices and accounts. The expectations that our families have of our team are very high – your ability to meet those expectations with your professional approach and high standard of grooming and presentation will be key.