Notification Agent WorkSafe New Zealand location Auckland.

About the role  we have a great opportunity to join our notifications team as a Notification Agent in a permanent position. Our notifications team plays an important role in ensuring all notifications of health and safety concerns, including notifications of serious and potential harm, are dealt with effectively and efficiently to ensure further harm does not occur.

These notifications come through both our 0800 number and email address so we're looking for someone who is exceptional in dealing with the public in both written and oral communications.

In this role, you will provide timely and accurate responses to any general enquiries and notifications of health and safety concerns. Provide excellent customer service to members of public and provide accurate information in a calm, sensitive and professional manner. Identify complex matters which require escalation to technical SME's and manage this process appropriately.

To be successful, you will bring previous experience in a high volume, fast paced contact centre would be advantageous. Strong communication skills, both written and oral. Excellent attention to detail. Ability to work flexibly. The full position description is available from the advert on our careers centre: WorkSafe New Zealand.

Salary range as part of our remuneration framework the full salary range for the position is from $71,074 to $93,391 and our expected starting base salary for the right person is from $71,074 to $74,049  Note: KiwiSaver/SSRSS employer contribution is additional to/on top of your base salary.

About us worksafe New Zealand, Mahi Haumaru Aotearoa, is the primary workplace health and safety regulator - our vision is that everyone who goes to work comes home healthy and safe.

We offer a range of benefits including free life insurance. Discounts on health insurance and eye care. Five weeks annual leave. 15 days sick leave and Learning and professional development opportunities

We operate on a flexible by default basis, allowing you and your manager to create a flexible work experience that supports you and the business to succeed. There are a range of networks you can become part of, such as our Te Rōpū Atuapiko Rainbow Network, Tū Rangatira (Māori Network), Tivaevae o Tangata Tūkētūkē (Pacific Network) and our Kapa Haka group.

We are coming to the end of the current organisational change process we have been in. WorkSafe Mahi Haumaru is going into a period of transition and stability.