Night Manager SOHO location Auckland. $25 – $30 per hour.

Auckland’s newest 126-bedroom Hotel, inspired by art deco fused with contemporary comfort for the ultimate urban escape. SOHO is situated alongside Mount Roskill and is just 15 minutes from the CBD. With relaxation in mind our suites feature sumptuous bedding, soothing lighting, and contemporary finishes. SOHO includes extensive dining and spacious conferencing and events facilities, as well as a premium day spa and rooftop bar.

Job summary we are delighted to present an exciting opportunity for a dedicated and experienced Night Manager to join our team at SOHO. As the Night Manager, you will play a crucial role in ensuring exceptional guest experiences during the nighttime hours, maintaining the highest standards of service and upholding SOHO’s reputation for excellence.

Responsibilities oversee and manage all operations during the night shift, ensuring the smooth running of the hotel and maintaining the highest levels of service. Welcome and assist guests upon arrival and departure, ensuring their needs are met and any issues are promptly resolved. Manage the night audit process, including accurate and timely preparation of financial reports, guest accounts, and other administrative duties including rolling the day.

Handle guest inquiries and complaints professionally and promptly, finding appropriate resolutions and ensuring guest satisfaction. Ensure the safety and security of guests and the property by monitoring surveillance systems, conducting regular rounds, and promptly addressing any security concerns.

Collaborate with other departments, such as Housekeeping and Maintenance, to address guest issues if they occur. Maintain accurate records and reports of incidents, guest interactions, and operational activities during the night shift. Stay updated on hotel services, facilities, and local attractions to assist guests with inquiries and provide recommendations.

Experience proven experience as a Night Manager in a hotel, preferably within a luxury hotel or upscale hospitality environment. Strong customer service skills, with a passion for delivering exceptional guest experiences.  Flexibility to work night shifts, including weekends and holidays, as required.