Accor Hotels is the world’s largest and fastest-growing hotel group with a network of more than 5000 properties in over 100 countries. Centrally located in the heart of Darling Harbour, Novotel & ibis Sydney Darling Harbour includes not 1 but 2 of Sydney's most popular Hotels. We offer exceptional opportunities for career development & the opportunity to Work Your Way, across much-loved brands ranging from well-known five-star luxury hotels to budget lodgings all around the world. With the ability to #WorkYourWay, Accor offers Same Day Hire and exciting new Benefits!

We are currently seeking a dedicated and experienced Night Manager to lead our night operations at Ibis Sydney Darling Harbour. This is a full-time role, perfect for a hospitality professional who thrives in the overnight hours and has a passion for creating seamless guest experiences.

Job Description

Oversee nightly operations across all departments to ensure smooth functionality
Manage guest relations and respond effectively to any complaints or issues
Conduct night audits and ensure accurate financial reporting
Perform regular safety and security checks throughout the property
Support the front office with check-ins, check-outs, and guest requests
Lead, motivate, and supervise the night team, including front office and security
Coordinate with other departments to ensure guest satisfaction
Respond swiftly to emergency situations such as fire alarms, medical incidents, or security concerns
Ensure compliance with hotel policies, procedures, and safety regulations

Qualifications

Proven experience in a similar hotel night management or supervisory role
Strong leadership and team management capabilities
Excellent problem-solving, interpersonal, and communication skills
Proficient in hotel systems (e.g. Opera) and basic accounting for night audits
Ability to remain calm, professional, and approachable under pressure
Flexible availability to work night shifts, including weekends and public holidays
Valid First Aid and RSA certifications are a plus

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

Benefits Your Way:

The opportunity to Work Your Way across the much-loved Accor Brands and be part of its flagship property in Australia
Terrific working environment in the beautiful Darling Harbour precinct
Discounted Accommodation and F&B in Accor hotels worldwide.