National Registry Officer Ministry of Justice location Wellington.

About the role help support everyday New Zealanders. Making things just a little bit easier for those that call. Ensure our customers have all the information they need. At the Ministry of Justice, we put our customers at the forefront of everything we do. Our Contact Centre team are the first point of contact for everyone phoning the Ministry nationwide.

This team is the first point of contact for all anyone calling the Ministry, all with unique reasons for doing so. Every touch-point in this team is an opportunity to help people, we do so one-call at a time with respect and kindness at the forefront. Working hours from 8.00am-5.00pm, Monday - Friday.

Skills and experience you don't need to have experience working in a Contact Centre, but you'll need good communication skills, an ability to think on your feet, and a passion for helping people. You'll be keen to learn, be mindful and communicate well with concerned customers.

Our staff say that for them it is all about "I try and focus on what each caller actually needs and on finding a solution or directing them to someone who can help them. Communicating the information so they understand and finding the balance between too much and too little information." Don't take our word for it, our team say - check out this link to see what it is like today.

About our team at Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa. We are a friendly and diverse group, and we are all great communicators and relationship builders. We encourage and inspire our teams through energy, enthusiasm, integrity and a consistent focus on what is important - excellent customer service.

Joining the Ministry of Justice means you will become part of an inclusive organisation that values you and the communities we serve. It's our promise to ensure our workplace is one where our people feel healthy and safe, supported and able to be themselves at work. We value respect as the foundation for building a positive workplace culture and one where diversity is welcomed and celebrated.