National Customer Care Manager AIMS International Executive Search location Sydney. Our client is a leading marketer and distributor of quality building/construction products. The business is renowned for its quality products and market leading service. As the business centralises its Customer Service operation, a new opportunity exists for a National Customer Care Manager to join this growth business. Key duties & responsibilities putting together a new customer service/customer care team and setting the direction and expectations in line with the corporate objectives and culture, leading your team to greatness, using data to measure and improve the customer experience, providing business reporting where needed, managing your people resources including training, resource planning, performance management and succession planning. Personal qualifications you must have at least four years leading a customer service/call centre in a modern technology driven business, you are an outstanding charismatic leader who inspires others to greatness, you can use data to understand and improve your business function, you can demonstrate value creation in your previous role in addition to functional excellence, based in sydney’s north western suburbs you will be excited about developing your own team and being part of a growth business, please apply to kevin wallis quoting reference number 82/683 enclosing a letter of introduction along with your resume (max 4 pgs).