Position Purpose:

As part of the International Money Movement (IMM) community, IMM is an evolving and growing client funds operation responsible for PAYG, Superannuation and third party payments. MM Australia is a critical deadline driven function that moves over US $5 billion annually with potential growth opportunities in Asia Pacific region (APAC).The team operates currently from ADP's Mulgrave office in Australia.

The position is responsible for monitoring Banking activity in Money Movement, assisting with return payments, refund requests and actioning SuperStream response messages. The role also involves assisting clients who contact us via phone and emails.

Key Responsibilities:

Effectively manage daily workloads
Action internal and external client enquiries received via phone and email
Maintain and deliver consistent world-class service to internal and external clients Return payment handling
Liaise with Superfunds to enhance return payment process
Action SuperStream response messages
Maintain spread sheets for business reporting
First level of customer enquiries and escalations
Actively participate in team meetings and engagement activities

Experience:

1-2 years banking or financial services preferred
MS Office -- Proficient
MS Office Excel -- Advanced knowledge preferred
Data entry experience preferred
Certifications /Qualifications:

Secondary education or equivalent experience
Finance/Banking training preferred
Skills:

Excellent verbal and written communication
Problem solving ability
Organized and detailed orientated
Customer focused
Key Stakeholders:

EPS Team
MS Managers & Relationship Managers
ADP Clients
Global View
About ADP
A little about ADP: We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.