Microsoft and VMware Support Engineer

at Micron21 Pty Ltd
Location Melbourne, Australia
Date Posted May 22, 2020
Category Information Technology
Job Type Full-time
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Senior Microsoft and VMware Support Engineer Micron21 Pty Ltd location Melbourne.

Micron21 is the first Tier IV certified data centre in Australia, and based in the outer eastern part of Melbourne. We provide an extremely redundant service that specialises in server co location, virtualisation, enterprise-grade webhosting, IP Transit, DDoS mitigation and custom IT solutions all of which we manage and control end to end.

We are seeking a Microsoft & VMware Data Centre Support Engineer with advanced skills who lives and breathes technology.  The team, located in Kilsyth, is currently seeking a passionate Support Engineer who is a motivated technical guru willing to go the extra mile to ensure the delivery of results. This position will offer you access to a broad range of the leading edge software and hardware technology platforms that will ensure your skills grow within an Industry leading environment.

About the position this position will never be dull, boring, or repetitive, something new and exciting happens every day at Micron21. In time, you will learn how to run nearly every aspect of a data centre from a systems perspective. Responding to incoming support/service calls and emails in a timely manner. Managing customer requests. Provisioning customer services. Dreaming and creating new customer services and solutions. Customer-facing remote IT support.

Navigating a support request ticketing system. Support of servers and end user devices. Supporting virtualisation & cloud solutions. Assist with project delivery. Working to customer SLAs' and providing outstanding customer service. Systems documentation and auditing. You will be provided with ongoing training and education in new systems which will benefit both yourself and Micron21.

The successful candidate will want a career with Micron21 and not just a job, and will display as many as possible of the following the absolute best customer relationship skills which include having an excellent phone manner.

Exemplary written and spoken English. A willingness to learn new technologies. Strong diagnostic and analytical capabilities. Exceptional operational knowledge of Microsoft Server, Exchange, IIS & SQL technology. Exceptional operational knowledge of VMware ESX Virtualisation. An ability to mentor junior support staff. An exposure to OSX and Linux. Operational knowledge of DNS.

Ability to work affectively in an agile operational environment. Understanding of major system software applications. Genuine and keen interest in cutting edge service provider technology. Passion about expanding your skills and becoming one of the best in this field. Certifications such as MCSA, MCSE, MCITP, VCP, IT Diploma/Bachelors would be highly regarded or a significant amount of related experience.

Ability to learn on your feet with an existing grasp of the technical concepts related to being a senior support staff member at a Service Provider. Corporate personal presentation and the ability to deal face to face with customers. Flexibility to adapt your skills and multitask in a fast moving work environment. Willingness to work on call outside business hours and in a shift arrangement as we provide 24 x 7 x 365 support.

Knowledge of the following would be highly regarded Apache / IIS Skills, LiteSpeed, CloudLinux, PHP, Bash Scripting, Powershell, Domain names/DNS, MySQL, MSSQL, SQL Queries, Executive / Desktop Support, Exchange 2010+, Windows 2008+, Openstack, cPanel, Plesk, Litespeed, Group Policy, Bind, Active Directory, SSL Certificates, Server hardening, Dell / HP / IBM Servers, VMware vSphere, Veeam, R1Soft.

Mandatory requirements 5 years operational experience with Microsoft Windows server. 5 Years operational experience with Microsoft Exchange.  5 Years operational experience with Active Directory/Group Policy/Powershell. 5 Years operational experience with VMware vCenter. Current Australian driver's licence and reliable vehicle.