MePACS Help Desk Support Officer Peninsula Health location Melbourne.

Peninsula Health is the major metropolitan health service for Frankston and the Mornington Peninsula, providing care for a population of around 300,000 people across the life continuum. Our network of hospitals and community health services deliver quality, patient-centred healthcare and services that meet the needs of our diverse community.

With specialities including obstetrics, paediatrics, emergency medicine, intensive care, critical care, surgical and general medicine, rehabilitation, and oncology, through to aged care and palliative care. We are a major teaching and research health facility, training the next generation of doctors, nurses, allied health professionals and support staff.

Be a part of an inclusive, diverse and supportive team. Comprehensive paid training for onboarding. Free, easily accessible parking & salary packaging options. Casual positions available - Classification range: HS1.

Who We Are and What We Stand For Peninsula Health is the major metropolitan health service caring for a community of 300,000 people. Our Vision is to provide exceptional health and community care. To realise this vision we need people who strive for a sense of achievement, take an interest in their individual growth, enjoy innovation and looking for ways to improve and have a passion for communicating and connecting with others.

In representing Peninsula Health, we expect all employees and volunteers to reflect our values: Be the Best, Be a Role Model, Be Open and Honest, Be Compassionate and Respectful and Be Collaborative. We are One Peninsula Health.

What You Will Be doing join MePACS, a 24/7 emergency monitoring service operated by Peninsula Health, supporting over 45,000 clients across Australia. If you love technology and have a passion to solve problems this role is for you.

As a Help Desk Support Officer, you will work within a dynamic environment analysing, diagnosing and resolving matters with personal alarm units and supporting and co-ordinating installations with our installer network and clients to ensure functionality aligns with MePACS guidelines and Australian Standards.

What You need flexible availability for all shifts on a 7 day roster. Strong computer skills, including proficiency with Microsoft product suit. Analytical and problem-solving abilities. Excellent communication skills and professional phone manner. Ability to prioritise workloads and work independently. Strong customer service focus and ability to work collaboratively in a team.

Desirable criteria experience with MS Dynamics CRM database and alarm unit technology. Understanding of Personal Alarm Services. Previous experience in providing technical support to clients. Previous experience in a technical help desk environment.

What's next current Employees of Peninsula Health must log in through PeopleHub and apply with an account set up with an employee email address.