The Business

Connective is Australia’s largest and most innovative mortgage and asset finance aggregator and the preferred choice for leading brokers. Our customers are mortgage and asset finance brokers, and we are driven to be the business partner they can’t imagine doing business without. With a strong and vibrant culture, we are the employer of choice for exceptional and dynamic professionals.

The Role

The primary focus of the Member Support Officer is to support Connective brokers to confidently self-manage their use of Accelerator products, including Digital Marketing Hub – our email marketing platform for our brokers, Connective Property Tools – a property data and reports tool and websites. This role will work closely with the Product Operations Manager – Accelerators to support brokers with guidance, resources, and training to ensure they are able to independently navigate and utilise the platforms. The role will also work with other team members to maintain accessible self-service tools, FAQs, and training resources.

Other responsibilities will include:

Providing support for new Digital Marketing Hub subscribers including a welcome call, onboarding to new users, refresher training and providing regular support.
Liaising closely with the wider Marketing team to support Digital Marketing Hub acquisition and other ad-hoc campaigns.
Ensuring resources are regularly reviewed to ensure clarity for broker onboarding/ training.
Supporting the Product Operations Manager – Accelerators in executing the retention strategy.
Supporting and organising training and education workshops to current and prospective subscribers.
Completing call backs and broker requests within 24 hours.
The Person

Your exceptional attention to detail and dynamic & enthusiastic approach will be a memorable stand out in our customers’ experience with Connective. Your ability to self-manage, collaborate with various stakeholders will see you succeed in this role.

You will also possess:

Proactive communication skills.
Excellent interpersonal and written communication skills.
An ability to manage multiple tasks and manage time accordingly.
Excellent Problem-solving skills.
Experience in a customer support role.
Experience with CRM (ideally MS Dynamics or similar).
The Benefits

As a valued part of the Connective team, you will be rewarded with:

a strong and supportive team culture.
a wide range of benefits intended to support and reward you.
progressive leave policies including birthday leave.
attractive remuneration package including quarterly sales incentives.