Medicines Access and Customer Service Representative

at Synergy Consulting Group 2008 Ltd
Published June 19, 2023
Location Auckland, New Zealand
Category Customer Service  
Job Type Full-time  
Salary
$70,000 – $73,000 per year

Description

Medicines Access and Customer Service Representative Synergy Consulting Group 2008 Ltd location Auckland. $70,000 – $73,000 per year.

About the role this is a great opportunity to join a well-established and respected company within the medical sector. A role with a ton of variety for someone who enjoys being involved in various areas of the business. Bring your strong communication and relationship building skills to a company where your contributions will be recognized.

In this role, you will be responsible for, but not limited to processing and monitoring of all incoming orders via phone and email. Assisting customers with enquiries regarding sales/purchase orders, quoting, stock availability, pricing and sourcing, service needs and the management of complaints as required.

Manage and review company processes/SOP’s maintaining a comprehensive knowledge of the company, competitors and products. Work closely with the sales & marketing, warehouse, finance and QA teams, assisting with tasks as required.

Reporting participate in meetings (there is a designated central Auckland office where there Auckland team meet as required). Liaise with Management and staff to ensure projects are conducted efficiently. Maintain up-to-date knowledge of industry trends, cutting-edge practices and techniques, current publications, and industry regulations. Attend relevant industry conferences to expand knowledge of relevant therapeutic areas.

Skills and experience are you someone who thrives in a fast paced, challenging role? Here is your opportunity to show-case your outstanding customer service skills and ability to juggle multiple tasks while remaining calm and solution focused.

We are looking for someone who is comfortable working with technology and can pick up new systems easily. (Intermediate experience with the Microsoft suite is a must) Experience within the medical field is also strongly desired.

About the company this company is a trusted leader in providing specialty medicines to assist patients with unmet clinical needs. They have strong partnerships with biotechnology companies, pharmaceutical manufacturers and suppliers across the globe. Established in 1997 as a small family-owned business, the company has grown globally, covering a diverse portfolio of essential registered medicines in diverse therapeutic areas.

Benefits competitive salary. Autonomy with a supportive wider Auckland based team and Manager. Home based office set-up.

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