Medical Receptionist

at ISPA Clinic
Published July 4, 2023
Location South Coast, Australia
Category Pharmaceutical  
Job Type Part-time  
$30 – $32 per hour


Medical Receptionist ISPA Clinic location Illawarra and South Coast NSW. $30 – $32 per hour.

The position we are looking for a warm and friendly person to join our team located in Wollongong. The successful candidate will be the ‘face’ of our organisation greeting our patients on arrival, managing phone calls, enquiries and appointments, and liaising between our doctor and nurses and their patients. Other tasks involve billing and payment processing, preparing patients for surgery and associated documentation, and general administration tasks such as data entry, photocopying, scanning, faxing, filing and other office tasks. Empathy and patience is important as is a fun and motivated personality.

Essential criteria excellent customer service is paramount. We are focussed on high calibre customer service and satisfaction and are looking for someone to go ‘above and beyond’ and care for our patients.  Astute attention to detail and the ability to multitask and handle stress during busy periods. Flexibility is essential as variations to standard start and finish times may occur. Patience, superb listening, communication, and interpersonal skills.

The ability to work independently as well as collaboratively within a team consisting of administration, nursing, and medical staff. Appreciation of absolute patient confidentiality and meticulous record keeping skills. Self-motivation, self-direction and a proactive attitude. Demonstration of a high level of computer literacy/ skills. Enthusiasm to learn and work under direct supervision of our practice manager. Current Working with Children Check. Current Criminal Record Check.

Desirable criteria experience with Genie or Gentu computer programs. Previous experience as a receptionist/ secretary. Typing skills. Knowledge of Medicare/ private health fund billing and claiming.

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