Maintenance Customer Complaints Kainga Ora location Auckland.

Our organization at Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive. What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives. With skills, planning and purposeful action, our people are creating the homes and neighbour hoods that will build Aotearoa's future.

We are passionate about transforming New Zealand for the better. That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.

Our role in this role, you will ensure maintenance-related customer complaints are accurately processed and resolved in a timely manner, working collaboratively with the Maintenance Supervisors, Maintenance Administrators, Tenancy Services and Maintenance Partners to ensure that the right customer outcomes are achieved.

You'll own the complaints process through to resolution, ensuring we are fair and reasonable throughout. This is also an exciting opportunity to streamline the process, identifying trends in complaints and coming up with innovative solutions in response.

What you will bring you'll have a wealth of experience providing excellent customer service and managing customer complaints, remaining professional, composed and resilient in challenging circumstances. Experience/a qualification in a property or maintenance-related field is advantageous. You'll be a clear and effective communicator, with interpersonal and relationship management skills to match. Well-organised, you'll be proactive and a self-starter, hungry to improve our service and processes, and to tell this story to the organisation.

As Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance. We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.