Luxury Lodge Manager

at Capstone Hotels & Resorts
Location Auckland, New Zealand
Date Posted October 25, 2022
Category Management
Job Type Full-time
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Luxury Lodge Manager Capstone Hotels & Resorts location Auckland.

Delamore Lodge is a luxurious Lodge on Auckland’s Waiheke Island – the jewel of Auckland’s stunning Hauraki Gulf. Just a 35-minute ferry ride or 5-minute helicopter flight from downtown Auckland, Waiheke is a favourite destination for lovers of luxury travel.

Delamore Lodge is built cliffside with commanding views overlooking Owhanake Bay, superior facilities, first-class service and scrumptious cuisine. Inspired by the Mediterranean with a unique New Zealand flavour, this elegant and exclusive luxury lodge is designed in the shape of a traditional Māori fishhook (Matau).

The Lodge offers a dedicated event and meeting pavilion ‘Wharenui’, spacious guest lounge, central courtyard with a sweeping stairway linking to the tropical rock pool and waterfall and a deep Jacuzzi and sauna. The courtyard cascades down to the striking, Italian-style fireplace and outdoor dining area which leads to the famed heated infinity swimming pool.

The four guest suites and our two, two-bedroom apartments are cocoons of luxurious simplicity. Each room provides an intimate courtyard where you can relax in uninterrupted privacy. Or soak in your bathtub and take in the breath-taking views.

For the ultimate in relaxation, specially designed spa treatments and massages by our expert therapists can be arranged in our exclusive spa suite. An exciting opportunity has been created for a highly professional Lodge Manager to lead the boutique Lodge and restaurant which is located on Waiheke Island.

You will have a true passion for delighting guests and building a unique guest experience, this role offers a diverse range of responsibilities and an exciting challenge operating high quality boutique accommodation along with the lodge’s facilities this is an ideal opportunity for you to make your mark.

The successful applicant will have strong interpersonal skills and must work well in a team environment, have the ability to work well under pressure, and well developed organizational and time management skills are essential.

Our team requires a flexible and responsive Manager, one who is hands on and who has a positive and approachable manner. You will be managing all aspects of the day-to-day operations reporting directly to Capstone Hotel Management, ensuring alignment with the overall strategic and operating plan for the business.

You will be accountable for the performance of the property monitoring the quality and consistency of service and product delivery, to ensure that the property continuously meets and improves service standards whilst driving sales and achieving budget expectations.

As Lodge General Manager you will foster a winning, solution-oriented work environment, motivating and engaging employees to continuously deliver the best possible service to our guests.

To be successful you will require previous experience in a similar role is preferred. Outstanding leadership skills, previous experience managing a – team, recruiting, training and supervising staff along with HR experience in all aspects.

Great motivator and communicator. Excellent, high quality customer service, ensuring positive guest experiences. Ensure exceptionally high and consistent standards are met throughout the Lodge. Understanding of current Health & Safety obligations. Flexible with regards to work hours to fit around the daily operations and seasonal demands of a Lodge operation. Strong food & beverage experience essential.