Level 2 IT Support Specialist Workforce Development Council location Auckland.

Be a part of high performing and cohesive team. Opportunity to work with cutting-edge technologies. Great flexibility and career development opportunities.

About Hāpaitia is an independent company that provides shared services to ngā Ohu Ahumahi e ono including People and Culture, Finance, ICT, Property and Infrastructure Management, and providing a secretariat to the Board of Hāpaitia. Hāpaitia also provides a co-ordination point for many activities occurring across the Wellington and Auckland sites including karakia, mihi whakatau, kaimahi Māori co-ordination, waiata practice, and many other activities that need good coordination.

There are six Workforce Development Councils and two additional governance groups that are part of the Workforce Development Councils. One is Te Kāhui Ahumahi which is formed by the 27 Māori members of the six Councils and the other is The Fono formed by the eight Pacific members of the Councils.

The nature of the position join our dynamic and small team as a Level 2 IT Support Specialist! We're seeking tech-savvy problem solvers with a passion for delivering exceptional customer support. This is the perfect opportunity for you if you have a strong background in desktop support, Azure, and M365, along with excellent communication skills and Microsoft certifications. Work on cutting-edge technologies, tackle complex challenges, and be part of a collaborative environment where your skills will make a real impact. Take your IT support career to the next level and apply today!

As a Level 2 IT Support Specialist, you will play a crucial role in providing technical support, troubleshooting assistance, and maintaining IT infrastructure for our organization. You will be an integral part of a small and dynamic team, working in a shared services centre that supports multiple Workforce Development Councils.

In this position, you will have the opportunity to work with cutting-edge technologies, focusing on desktop support, Azure, and M365. You will utilize your expertise to address complex issues, ensure smooth operations, and deliver exceptional customer support.

As a valued member of our team, you will communicate effectively with end-users, diagnose, and resolve technical issues, and manage cloud-based services. This role offers excellent growth opportunities, with a focus on obtaining and maintaining relevant Microsoft certifications to stay up to date with emerging technologies and industry trends.

Join us today and make a real impact in the field of IT support, contributing to the success of multiple Workforce Development Councils. Take your career to new heights in our stimulating and rewarding work environment. This role can be based in our Wellington or Auckland office.

Skills or experiences for the role 4+ years of experience in IT support, with a focus on desktop support and cloud-based services. Excellent knowledge of Azure and M365. Strong customer support and communication skills. Ability to work independently and in a team environment. Microsoft certifications.

Experience with Windows and macOS operating systems, as well as mobile devices (iOS, Android). Knowledge of Active Directory, Exchange, and other technologies is a plus. Bachelor’s degree in computer science or related field is preferred.

We are a workplace that values and utilises diverse and inclusive thinking, people, and behaviours. This means that we honour Te Tiriti o Waitangi and reflect the diversity of Aotearoa, New Zealand, and the industries and people we work to support. We ensure that the contributions of staff with diverse backgrounds, experiences, skills, and perspectives are valued and respected.