Level 2 Helpdesk Support Officer Talent location Brisbane. Up to $400 p.d.

Talent is searching for a Level 2 Helpdesk Support Officer to join a large Brisbane based client of ours in the Insurance Industry on an initial contract until January 2025 +extensions. Level 2 Helpdesk Support Officer, $400 per day (inc. super), Brisbane CBD Office.

Your accountabilities deliver world-class white glove IT support to onsite and remote staff including hardware deployment and software support. Setup and monitor high-priority executive meetings utilizing collaboration and AV services - Assist Product Owners and Partners in a collaborative environment and support their services and technology.

Perform installations, replacements, upgrades, and other hardware/software related tasks as needed. Provide recommendations regarding new technologies to better support all users across the Business.

Act as a resource for IT projects and initiatives in other functional areas as needed. Assist with creating support procedures/documentation for installation guidelines and disposal procedures.

Collaborate and assist with PC asset/inventory management. Attain superior job management and customer handling skills, identify areas of skill set requiring improvement and proactively take steps to address these areas.

Maintain a strong customer service and resolution focus within the service target window: either resolve the customer issue or obtain information required for more specialist resource to resolve the issue. Maintain excellent working relationships with business process owners and users, and external partners

Capabilities and skills working technical knowledge of current protocols, operating systems, and standards. Strong written and oral communication skills with a focus on executive level support. Analytical and problem-solving abilities, with keen attention to detail.

Self-motivated and directed, with the ability to effectively prioritize and execute. Experience working in a team-oriented, collaborative environment. Strong customer-service orientation with a focus on customer satisfaction. Sound knowledge of Apple and Microsoft Windows OS including O365 product suite.

1st/2nd level trouble shooting and resolution on the Microsoft Office Suite & desktop applications. MAC/SLA coordination. Active directory administrative tasks. Hardware rebuilds/software installations. Cabling/port patching Exchange administrative tasks. Experience in the provision of superior customer service and a real understanding of meeting customer needs.

Qualifications minimum 4 years of experience in desktop hardware, operating systems, smartphones, and printers. Ability to research and test new technologies and solutions.

Time management and organizational skills. Tertiary qualification in Information Technology or related fields. ITIL v3 Certification. Experience working in a ServiceDesk / Onsite Support environment for a minimum of two years, preferably in a large corporate ICT environment.